How many times have you been on the app store and downloaded a tool you or your team needs? I bet it happens a lot! Most of those apps have enterprise apps that your company has a license for or a different tool that does the same thing in place already but you didn’t know or care.
If you’re a CTO or in a technology group trying to wrangle this mess is a nightmare. The BYOD (Bring Your Own Device) culture has created a space that most businesses are not ready to handle. While the idea is great, the reality is far from it. Have you talked to your Security and Compliance team or at least to the Salesforce team? How about the IT manager running the help desk? How about all those managers building teams and siloing their tools from the rest of organization? Are they putting your ISO, SOC, PCI or other certifications in jeopardy?
Do you have a person looking out for your Cloud Stack? Who is manning the fort while all these new services pop up? Who is tracking the best-in-breed solutions for you? If you’re a small business owner this is not a huge concern until you start to grow. If you are growing, now is the time to get your stack under control.
If you don’t know what your cloud stack is you really should. It’s all those Cloud things out there your teams are using right now. Office 365, Box, Concur, Salesforce, OneLogIn, Google Apps, Amazon Web Services, Github, Rackspace, Heroku, Slack, Pagerduty. These are all what you think about in the Saas, IaaS and PaaS world, but what are your teams really using? Is your data safe and in scope for your clients, or is it at risk with a service or platform you don’t know about?
Your IT Manager can’t do it all! They have a help desk of supported tools and software to maintain and a user base that needs help. They can’t keep track of every way teams are using things. Your teams get stuck finding and sourcing things that other teams don’t want to use. Things land on credit cards you don’t know about and could have a serious impact to your bottom line. Your CFO or Controller should not be making software selection but assisting in the procurement process. Your CIO or CISO should be guiding you to preferred tools and ensuring that they meet your compliance teams requirements for audits (ISO, SOC, PCI).
Now here are the tough teams, the ones that are doing this the most – Engineering teams, Development teams, Professional Services teams and any other group that does technical or creative work that are educated, digitally engaged, network and collaborate with others. They know what the best tools are for them and their jobs, and will find a way to make it happen or they will feel limited and start looking for a place that uses the best things, as well as builds the best things.
They are making the calls and you have only pieces of the bigger picture. The “Cloud” helps us in so many ways and there are some really cool things out there, but if you don’t have that complete cloud picture from all your teams your Cloud Stack needs some help. You need a person to inventory, catalog, provide research on emerging technologies in the Cloud spaces, find integration points, reduce overlapping tools, advocate for the teams on technical needs and build advisory teams to ensure your Cloud Stack is healthy and giving you everything your teams need.
Who is your “Cloud Guy”